Customer support is a vital part of every online casino, and that applies for StarGames, too. The casino offers 24/7 support via email and also telephone support via phone. Most of the players at StarGames are relatively satisfied with the service they get from the employees of the company.

Customer Support at Stargames – Always There for You

As we said, customer support at StarGames is always glad to help. To do that, email questions are answered 24/7. The time for an answer to arrive is different – sometimes it is 4 or 5 hours and sometimes – a couple of days. Many customers accuse the online casino for not supporting Live Chat, which they think will make customer support even more responsive and helpful.

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A good try to fix the delayed answers of customer support via emails is the telephone lines, which, unfortunately are not always opened.

The telephone lines are open from 8am until 10pm, seven days a week, providing support in a couple of languages. Germany, Austria and Switzerland can rely on a support in their native language, while for all players from around the world there is a special international telephone line which provides support in English.

Of course, it is always better, and sometimes will cost you less time, if you first check whether your question is not answered in the FAQ section of the site where you can find almost all information you will need.

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• “Over the Shoulder” Option to Watch Other Players

Conclusion

Despite the fact StarGames does not provide neither a 24/7 telephone support, nor a Live Chat function, it manages to keep it’s customers satisfied. Whether it is via email, or via telephone, between 8am and 10pm, you will be able to find the answers to your questions as fast as possible because customer support is always there for you, when you need them.

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Jackpot Capital Casino shows its concern for player welfare by encouraging them to play in a responsible manner. Besides providing valuable information about compulsive gambling, the online casino encourages problem gamblers to either approach Gamblers Anonymous or use gambling management tools such as self-exclusion to block their access to their gaming account.